SERVICES

MAGENTO SUPPORT AND MAINTENANCE

Magento maintenance and support

MAGENTO

INDUSTRY-LEADING MAGENTO MAINTENANCE SERVICES

Exinent’s Magento services begin at the planning stage and continue all the way through integration and maintenance. Our Magento maintenance packages include hosting, theme modification, site monitoring, software upgrades, security patches, routine testing and optimization — and our customers benefit from friendly 24/7 Magento technical support.

Site Support and
Maintenance Services

Security Threats: Security threats and other malicious acts are serious business. We tackle Magento-related security issues on the double and reduce downtime so you can get back to business.
Upgrades and Updates: Don’t let your website slide into obsolescence. Our Magento support packages include on-demand digital asset updates and automatic platform upgrades.
Technical Issues: With Exinent, you’re never alone. Magento support and maintenance packages include 24/7 technical support from our experienced team.
Performance Monitoring: Exinent Magento maintenance provides peace of mind. We continuously monitor your Magento site’s performance so you get the most for your money.
Magento Training: Want to learn more about Magento maintenance? We offer a comprehensive Magento training package to help you tackle e-commerce store management in-house.

Magento Support and Maintenance

Your Dedicated

Magento Support Services

Don’t settle for anything but the best Magento site maintenance. To learn more about our standard packages — or about business-specific Magento maintenance package customization — get in touch with us today at 919-425-5959.

Why Choose Exinent for your Website Support and Maintenance needs?

Top-tier companies across the U.S. trust Exinent’s Magento site maintenance services. When you choose our Magento support services, you benefit from dedicated and reliable 24/7 support.

 

  • Brand-new features on demand
  • Best-in-class Magento extensions
  • Industry-leading security
  • Magento PHP Support
  • Magento Emergency Support
  • Dedicated Helpdesk
  • All essential Magento updates

Our Monthly

Magento Maintenance Packages

Magento Support Packages

Packages

Helpdesk support

General/Technical consultation
Product updates

Graphics updates – Banners/product images

Magento extension installation/upgrade
Training
Bug fixes
Configuration Management
Security Patches
New Feature Development
Critical Support
Magento Customizations
Phone support
Integrations with third party systems and services
Named Account & Project Manager
Magento version upgrades

Development of additional features

Monthly google analytics recommendations implementation

Google sitemap submission

Starter

Standard

Advanced

Benefits of Magento Support and Maintenance Services

Exinent’s ongoing E-Commerce store and Magento site routine maintenance packages help keep online businesses running smoothly, efficiently and without downtime. Exinent’s team of expert and certified Magento web developers, are available 24/7 to resolve technical issues, address security threats, upgrade digital assets and answer any questions you may have about your Magento business site.

When you choose a Magento support service package from Exinent, your online business will continue to work for you (not the other way around), generate sales and always be accessible by your customers, no matter the problem. Choosing a Magento maintenance package and managed service from Exinent provides your E-Commerce business with the guarantee that your Magento site will always run with optimal efficiency.

Exinent Magento Maintenance

Don’t settle for anything but the best Magento site maintenance. To learn more about our standard packages — or about business-specific Magento maintenance package customization — get in touch with us today at 919-425-5959.

 

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Exinent’s dedicated Magento Support and Maintenance Services give you a comprehensive solution to make your site error-free and up to date with the latest updates and fixes. 

Be updated regularly

Receive all necessary upgrades

Have new features added

Always be safe and secure.

Get new extensions installed.

Be optimized for optimal performance.

Benefits of Magento Support and Maintenance Services

Exinent’s ongoing eCommerce store and Magento site routine maintenance packages help keep online businesses running smoothly, efficiently and without downtime. Exinent’s team of expert and certified Magento web developers, are available 24/7 to resolve technical issues, address security threats, upgrade digital assets and answer any questions you may have about your Magento business site.

When you choose a Magento support service package from Exinent, your online business will continue to work for you (not the other way around), generate sales and always be accessible by your customers, no matter the problem. Choosing a Magento maintenance package and managed service from Exinent provides your eCommerce business with the guarantee that your Magento site will:

Be updated regularly
Receive all necessary upgrades
Have new features added
Always be safe and secure.
Get new extensions installed
Be optimized for optimal performance

Magento Version and Software Upgrades

Keeping the Magento version running your eCommerce store up-to-date is a key component to maintaining a safe, secure and efficient site. Exinent Magento support and maintenance includes upgrading a store’s Magento version, and all technical components.

To determine the optimal Magento version upgrade, some important factors must first be recorded:

  • Have there been any Magento core file changes?
  • Are all the installed extensions compatible with the latest Magento version?
  • Which integrations have been installed, and will they be compatible with the new version of Magento?

Prior to upgrading to the latest version of a Magento site, a complete system and file backup will be performed, to ensure no integrations, extensions or features are lost. Exinent will use the development /test site to evaluate the factors mentioned above, and test the code modifications that may occur during the upgrade. Upon the completion of testing, Exinent will confirm compliance and move the changes, from the development site, onto the live site, and once again confirm no conflicts or problems arise as a result.

Magento Extension and Feature Updates

The wide-range of extensions available for Magento stores is one of the elements making Magento the best platform for eCommerce sites. It’s important to make sure all extensions are upgraded to the latest versions and none are causing internal conflicts.

Part of Exinent’s Magento support and maintenance service includes upgrading existing extensions to the most recent version. This allows eCommerce stores to take full advantage of all the latest features, without the risks associated with utilizing outdated extensions.

When necessary, Exinent will also provide custom extension code changes, or code modifications, to make sure conflicts don’t occur between existing extensions. With ongoing support services from Exinent, your Magento store’s extensions will always be up-to-date, optimized and running effectively.

Magento Custom Theme Updates and Changes

When new theme versions are released, Exinent is alerted immediately and will work promptly to ensure your Magento site receives the necessary upgrades. Opting for the Magento support and maintenance service from Exinent ensures your eCommerce store and business will always receive the latest theme versions.

Theme updates and version upgrades will be installed by the Exinent team of web developers as soon as each are tested for compatibility and safety. If changes or code modifications are necessary to guarantee no performance or branding problems occur, the front-end developers at Exinent will work to make sure the issues are resolved in a manner that is consistent with your business goals

The Exinent team is also able to provide custom solutions to your eCommerce needs, which includes the design of graphics and converting PSD files into responsive themes. In addition, if there are any specific requests, needs, desires or wishes, Exinent can custom develop solutions that provide you with a Magento site that matches your exact demands.

Magento Bug Fixes and Error Resolutions

The Magento support and maintenance service package offered by Exinent includes the routine fix of bugs, errors, conflicts and other technical glitches. Regardless of when they began, or how these bugs and errors occurred, the expert development teams at Exinent are masters when it comes to eliminating bugs and errors. The team will evaluate your Magento site’s entire set of code and find the lines and areas leading to problems.

To resolve errors and fix bug issues, Exinent will analyze every single line of code and find the segment causing problems. Most issues can be resolved within 1-2 hours, and all problems have our guarantee of a quick turnaround time for resolution.

Magento Code Optimization

Magento codes sometimes suffer from conflicts or redundant loops, which ultimately hurt a site’s performance and can lead to slow page load speeds. Exinent will locate any such conflicts or issues, and implement safe and effective code optimizations to ensure these problems are eliminated.

By first analyzing your Magento site’s entire set of code, conflicts, redundancy, security holes and performance issues related to non-optimized code, the Exinent team will address these problems and develop custom code optimization solutions.

Magento Managed
Services Package:

Select the Magento support and maintenance service package from Exinent, and receive the following services for your eCommerce store and online business. For a free comprehenisve audit of your site, contact us at 919-425-5959, and we would be glad to help.

  • Help Desk Support
  • Magento Extension Updates
  • Magento Extension Installation
  • Magento Theme Updates
  • Magento Version Upgrades
  • Magento Backup Support
  • Magento Security Auditing
  • Magento Performance Monitoring
  • Magento Bug Fixes
  • Magento Online Training
  • Magento Site Optimization
  • Magento Code Review

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