SERVICES

SHOPIFY

Support and Maintenance

As a Shopify customer, you want your website to run optimally, securely, and give you the ability to grow your online business to new heights. Is ongoing Shopify Maintenance and Support a recurring challenge for your eCommerce business?

If you find yourself spending more and more time managing, maintaining, and updating your Shopify website, then it may be time to look into a Shopify Maintenance and Support plan.

We at Exinent, with over a decade of experience in eCommerce Development, Maintenance, and Security are here to help!

Shopify Support and Maintenance Services

Want to achieve the best from your Shopify website? We will handle all crucial issues for you such as upgrades, security patch installations, bug fixing, design updates, customization, plugin integrations, and performance enhancements. Our Shopify Maintenance and Support package helps you seamlessly manage your online storefront and ensures that you are getting every advantage from your website.

Our Maintenance team tracks all Shopify updates and security alerts across your eCommerce platform, as well as, from Third-Party vendors to ensure that your website stays up-to-date. Our Support Team is available 24/7 for any issues with your Shopify website as a part of our maintenance plan.

Whenever your Shopify website requires an upgrade, security patch, design implementation, and bug fixing- we are here to help. Our maintenance team will replicate and resolve the issues during off-business hours to ensure an effective action. This ensures that your online business is not affected in the due course of the maintenance activity.

Our Shopify Support Packages are customizable depending on your Business’s needs:

Shopify Design
Shopify Configuration
Shopify Updates
Shopify Integration Support
Ruby on Rails and Liquid Support
Shopify Emergency Support
Dedicated Help Desk
24/7 Support Availability

Your Dedicated

Shopify Support Services

When a Shopify store requires an update, Exinent is available 24/7 to take the necessary actions. First, Exinent will test the updates or patches on a development or test site to assure safe integration. Then, we’ll run extensive tests with your website in a safe environment and migrate the new patch from the test site to the live site. We’re continually checking for errors to make sure the whole process happens smoothly and without a hitch.

Our Monthly

Shopify Maintenance Packages

MAGENTO SUPPORT PACKAGES	STARTER	STANDARD	ADVANCED
Packages
Helpdesk support
General/Technical consultation
Product updates
Graphics updates – Banners/product images
Magento extension installation/upgrade
Training
Bug fixes
Configuration Management
Security Patches
New Feature Development
Critical Support
Magento Customizations
Phone support
Integrations with third party systems and services
Named Account & Project Manager
Magento version upgrades
Integrations with third party systems and services
Development of additional features
Monthly google analytics recommendations implementation
Google sitemap submission

Be updated regularly.
Receive all necessary upgrades.
Have new features added.
Always be safe and secure.
Get new extensions installed.
Be optimized for optimal performance.

Benefits of Magento Support and Maintenance Services

Exinent’s ongoing eCommerce store and Magento site routine maintenance packages help keep online businesses running smoothly, efficiently and without downtime. Exinent, and Exinent team of expert and certified Magento web developers, are available 24/7 to resolve technical issues, address security threats, upgrade digital assets and answer any questions you may have about your Magento business site.

When you choose a Magento support service package from Exinent, your online business will continue to work for you (not the other way around), generate sales and always be accessible by your customers, no matter the problem. Choosing a Magento maintenance package and managed service from Exinent provides your eCommerce business with the guarantee that your Magento site will.