Shopify Support and Maintenance

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Site Support and Shopify Maintenance Services

Want to achieve the best from your Shopify website?  We will handle all crucial issues for you such as upgrades, security patch installations, bug fixing, design updates, customization, plugin integrations, and performance enhancements. Our Shopify Maintenance and Support package helps you seamlessly manage your online storefront and ensures that you are getting every advantage from your website.

Our Maintenance team tracks all Shopify updates and security alerts across your eCommerce platform, as well as, from Third-Party vendors to ensure that your website stays up-to-date.  Our Support Team is available 24/7 for any issues with your Shopify website as a part of our maintenance plan.

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Your Dedicated Shopify Support Service Team

Whenever your Shopify website requires an upgrade, security patch, design implementation, and bug fixing- we are here to help. Our maintenance team will replicate and resolve the issues during off-business hours to ensure an effective action. This ensures that your online business is not affected in the due course of the maintenance activity.

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Our Monthly Shopify Support Packages

Shopify Support Packages Starter Standard Advanced
Packages Contact Us for a Quote Contact Us for a Quote Contact Us for a Quote
Helpdesk Support
General/Technical consultation
Product updates
Graphics updates – Banners/product images
Shopify App installation/upgrade
Bug fixes
Configuration Management
Security Patches
New Feature Development
Critical Support
Shopify Customizations
Phone Support
Integrations with 3rd party systems and services
Dedicated Account & Project Manager
Shopify version upgrades
Development of additional features
Google sitemap submission
Monthly traffic stats & analysis
Monthly Google Analytics
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Our Shopify Maintenance and Support package ensures that your website runs smoothly and efficiently without any loss of functionality.  Our team of Shopify Maintenance specialists is available 24/7 to troubleshoot any issues with your Shopify website, perform required upgrades, and attend to any change or feature addition requests.

For any changes and maintenance activity, we will work during off-business hours on your website so that you will have an uninterrupted online storefront that generates sales and gives your customers the best experience possible.

Choosing a Shopify maintenance package and managed service from Exinent provides your eCommerce business with the guarantee that your website will:

  • Be updated regularly
  • Receive all necessary upgrades.
  • Have new features added.
  • Always be safe and secure.
  • Get new plugins installed.
  • Be optimized for optimal performance.

When you enroll for our Shopify Maintenance and support plan, our developers will assist with all the tasks associated with eCommerce store management and administration. While we manage your entire online store and take on all administrative responsibilities, we also provide technical training to ensure the seamless transition of maintenance tasks to your in-house support staff. Regardless of your team’s technical ability, Exinent’s team of expert Shopify developers will provide detailed training in an easy-to-learn and supportive, educational environment.

Through our training, your business members will learn all the key responsibilities of an effective Shopify site administrator, including:

  • Updating the home page sliders, banners and promotional graphics.
  • Managing sales, products, inventories and databases.
  • Designing and publishing promotions, images and marketing graphics.
  • Optimizing and updating features, plugins and assets.
  • Promoting featured and best-selling products effectively to increase sales.
  • Adding new products, features, promotions and incentives.
  • Processing orders quickly, easily and seamlessly.

Keeping the latest Shopify version running in your online store up-to-date is a key component to maintaining a safe, secure and efficient site. Exinent’s Support and Maintenance plan includes upgrading a store’s Shopify version, and all technical components.

To determine the optimal version upgrade, some important factors must first be analyzed:

  • Have there been any Shopify core file changes?
  • Are all the installed Apps compatible with the latest Shopify version?
  • Which plugins have been installed, and will they be compatible with the new version of Shopify ?

Prior to upgrading to the latest version of a Shopify site, a complete system and file backup will be performed, to ensure no integrations, plugins or features are lost. Upon the completion, we would test the website and will confirm compliance and move the changes on the live site, and once again confirm that no conflicts or problems arise as a result. This ensures that you have a smooth and efficient online storefront.

The wide-range of plugins  available for Shopify stores is one of the key elements that makes it the best platform for eCommerce sites. It’s important to make sure all plugins are upgraded to the latest versions and do not cause any internal conflicts.

Part of Exinent’s Shopify Support and Maintenance Service includes upgrading existing plugins to the most recent version. This allows eCommerce stores to take full advantage of all the latest features, without the risks associated with utilizing outdated plugins.

When necessary, Exinent will also provide custom extension code changes, or code modifications, to make sure conflicts don’t occur between existing plugins. With ongoing support services from Exinent, your Shopify store’s plugins will always be up-to-date, optimized and running effectively.

When new theme versions are released, Exinent is alerted immediately and will work promptly to ensure your Shopify site receives the necessary upgrades. Opting for the Shopify Support and Maintenance Service from Exinent ensures your eCommerce store and business will always receive the latest theme versions.

Theme updates and version upgrades will be installed by the Exinent team of web developers as soon as each are tested for compatibility and safety. If changes or code modifications are necessary to guarantee no performance or branding problems occur, the front-end developers at Exinent will work to make sure the issues are resolved in a manner that is consistent with your business goals

Exinent also provides custom solutions to your eCommerce needs, which includes the design of graphics and converting PSD files into responsive themes. In addition, if there are any specific requests, Exinent can custom develop solutions that provide you with a Shopify site that matches your exact demands.

The Shopify Support and Maintenance Service package offered by Exinent includes the routine fix of bugs, errors, conflicts and other technical glitches. Regardless of when they began, or how these bugs and errors occurred, the expert development teams at Exinent are masters when it comes to eliminating bugs and errors. The team will evaluate your website’s entire set of code and find the lines and areas leading to problems.

To resolve errors and fix bug issues, Exinent will analyze every single line of code and find the segment causing problems. Most issues can be resolved within 1-2 hours, and all problems have our guarantee of a quick turnaround time for resolution.

Security threats are becoming common and every site is at risk of being attacked, hacked, or even worse-compromized. Exinent’s teams of developers are experts at analyzing Shopify code and locating loopholes in security, and developing custom patches to make sure no malicious activity occurs.

Nowadays, it is quite common to see hacks, malicious attacks and URL injections on Shopify sites. Exinent is on-top of all the latest security threats associated with eCommerce businesses and Shopify stores, and will act quickly to address any potential threats that may affect your online store. Our team will promptly locate security threats and eliminate them before additional damage occurs.

When new security patches are released, Exinent will work quickly to install and implement them onto your store. With the Shopify support and maintenance services package from Exinent, you can be rest-assured knowing that your eCommerce site, your customer’s valuable information, and all your store’s important data will stay safe, secure and unaffected by malicious attacks.

Choosing the Shopify Support and Maintenance Service from Exinent gives your business the peace-of-mind to know all problems will be addressed quickly, efficiently and in a manner that limits downtime. Exinent offers 24/7 Shopify performance monitoring, which routinely checks the entire site’s performance and searches for conflicts, bugs, security risks, threats and other potential performance issues.

Our team will track your eCommerce Shopify website at all times, and alert you immediately should there ever be a critical issue that requires your attention. In addition, the team will act quickly to address these issues so you won’t need to worry.

Shopify codes sometimes suffer from conflicts or redundant loops, which ultimately hurt a site’s performance and can lead to slow page load speeds. Exinent will locate any such conflicts or issues, and implement safe and effective code optimizations to ensure these problems are eliminated.

By first analyzing your Shopify site’s entire set of code, conflicts, redundancy, security holes and performance issues related to non-optimized code, Exinent’s team will address these problems and develop custom code optimization solutions.

See what our customers are saying about our services:

“Exinent was able to fix my recurring website issues that my previous development team had been trying to solve for months but couldn’t. I’m so excited to now be able to move on to the fun site enhancement projects I had been putting off for so long while we kept putting out fires.”

Richard Arnold

Training Network

“We recently used Adi’s firm Exinent to upgrade our Magento E-Commerce platform for our website. Our experience in working with her firm was excellent as they came in on time and on budget, which I have found to be a rarity in the world of website development and maintenance. I would highly recommend Exinent if you are considering any work of that nature.”


Patrick Murphy


“Working with the Exinent team on developing our Magento storefront has been excellent. Their team is knowledgeable, efficient, & has helped make the fronted & backend of our website work well for our complex business needs. I look forward to a long successful partnership.”

Shopify Managed Services Package

Select the Shopify Support and Maintenance Service package from Exinent, and receive the following services for your eCommerce store and online business:

                          Help Desk Support                                       Plugin Updates                                                     Extension Installation

                          Theme Updates                                              Version Upgrades                                                Backup Support

                          Security Auditing                                          Performance Monitoring                                  Bug Fixes

                          Online Training                                             Speed Optimization                                             Code Review

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