When you enroll for our Shopify Maintenance and support plan, our developers will assist with all the tasks associated with eCommerce store management and administration. While we manage your entire online store and take on all administrative responsibilities, we also provide technical training to ensure the seamless transition of maintenance tasks to your in-house support staff. Regardless of your team’s technical ability, Exinent’s team of expert Shopify developers will provide detailed training in an easy-to-learn and supportive, educational environment.

Through our training, your business members will learn all the key responsibilities of an effective Shopify site administrator, including:

• Updating the home page sliders, banners and promotional graphics.
• Managing sales, products, inventories and databases.
• Designing and publishing promotions, images and marketing graphics.
• Optimizing and updating features, plugins and assets.
• Promoting featured and best-selling products effectively to increase sales.
• Adding new products, features, promotions and incentives.
• Processing orders quickly, easily and seamlessly.

Keeping the latest Shopify version running in your online store up-to-date is a key component to maintaining a safe, secure and efficient site. Exinent’s Support and Maintenance plan includes upgrading a store’s Shopify version, and all technical components.

To determine the optimal version upgrade, some important factors must first be analyzed:

• Have there been any Shopify core file changes?
• Are all the installed Apps compatible with the latest Shopify version?
• Which plugins have been installed, and will they be compatible with the new version of Shopify ?

Prior to upgrading to the latest version of a Shopify site, a complete system and file backup will be performed, to ensure no integrations, plugins or features are lost. Upon the completion, we would test the website and will confirm compliance and move the changes on the live site, and once again confirm that no conflicts or problems arise as a result. This ensures that you have a smooth and efficient online storefront.

The wide-range of plugins  available for Shopify stores is one of the key elements that makes it the best platform for eCommerce sites. It’s important to make sure all plugins are upgraded to the latest versions and do not cause any internal conflicts.

Part of Exinent’s Shopify Support and Maintenance Service includes upgrading existing plugins to the most recent version. This allows eCommerce stores to take full advantage of all the latest features, without the risks associated with utilizing outdated plugins.

When necessary, Exinent will also provide custom extension code changes, or code modifications, to make sure conflicts don’t occur between existing plugins. With ongoing support services from Exinent, your Shopify store’s plugins will always be up-to-date, optimized and running effectively.

When new theme versions are released, Exinent is alerted immediately and will work promptly to ensure your Shopify site receives the necessary upgrades. Opting for the Shopify Support and Maintenance Service from Exinent ensures your eCommerce store and business will always receive the latest theme versions.

Theme updates and version upgrades will be installed by the Exinent team of web developers as soon as each are tested for compatibility and safety. If changes or code modifications are necessary to guarantee no performance or branding problems occur, the front-end developers at Exinent will work to make sure the issues are resolved in a manner that is consistent with your business goals

Exinent also provides custom solutions to your eCommerce needs, which includes the design of graphics and converting PSD files into responsive themes. In addition, if there are any specific requests, Exinent can custom develop solutions that provide you with a Shopify site that matches your exact demands.

The Shopify Support and Maintenance Service package offered by Exinent includes the routine fix of bugs, errors, conflicts and other technical glitches. Regardless of when they began, or how these bugs and errors occurred, the expert development teams at Exinent are masters when it comes to eliminating bugs and errors. The team will evaluate your website’s entire set of code and find the lines and areas leading to problems.

To resolve errors and fix bug issues, Exinent will analyze every single line of code and find the segment causing problems. Most issues can be resolved within 1-2 hours, and all problems have our guarantee of a quick turnaround time for resolution.

Security threats are becoming common and every site is at risk of being attacked, hacked, or even worse-compromized. Exinent’s teams of developers are experts at analyzing Shopify code and locating loopholes in security, and developing custom patches to make sure no malicious activity occurs.

Nowadays, it is quite common to see hacks, malicious attacks and URL injections on Shopify sites. Exinent is on-top of all the latest security threats associated with eCommerce businesses and Shopify stores, and will act quickly to address any potential threats that may affect your online store. Our team will promptly locate security threats and eliminate them before additional damage occurs.

When new security patches are released, Exinent will work quickly to install and implement them onto your store. With the Shopify support and maintenance services package from Exinent, you can be rest-assured knowing that your eCommerce site, your customer’s valuable information, and all your store’s important data will stay safe, secure and unaffected by malicious attacks.

Choosing the Shopify Support and Maintenance Service from Exinent gives your business the peace-of-mind to know all problems will be addressed quickly, efficiently and in a manner that limits downtime. Exinent offers 24/7 Shopify performance monitoring, which routinely checks the entire site’s performance and searches for conflicts, bugs, security risks, threats and other potential performance issues.

Our team will track your eCommerce Shopify website at all times, and alert you immediately should there ever be a critical issue that requires your attention. In addition, the team will act quickly to address these issues so you won’t need to worry.

Shopify codes sometimes suffer from conflicts or redundant loops, which ultimately hurt a site’s performance and can lead to slow page load speeds. Exinent will locate any such conflicts or issues, and implement safe and effective code optimizations to ensure these problems are eliminated.

By first analyzing your Shopify site’s entire set of code, conflicts, redundancy, security holes and performance issues related to non-optimized code, Exinent’s team will address these problems and develop custom code optimization solutions.