Each eCommerce store is different, so we customize each contract per the client’s needs.

At high-level, our support contract includes: site monitoring and restoration if needed, website speed monitoring, weekly security and server vulnerability scans/fixes, extensions release upgrades, logs review (and take actions accordingly), server caches and logs cleanup, security patches installation, and minor Magento versions upgrades.

We will review your current Magento site setup and extensions, existing integrations, any recurring issues you are facing, and anything else that may be relevant to you specifically.

We can start within 24 to 48 hours of the 1st milestone payment.

We believe in OVER communication — or meeting your communication needs. We will have pre-scheduled weekly, bi-monthly or monthly calls to discuss about any open tickets, upcoming promotions, and any new plugins/features that Exinent thinks that might work well for your business. We will also integrate into your workflows (adopting any project management sites you use, etc.).

We believe in personal attention. From the initial call to until we’re officially working together, you will have one account manager and one technical manager who will be on every scheduled call and also available on-call as needed. That way, you’ll always have the same points of contact who are familiar with the history of your account. This helps speed up any issues resolution as well as giving you familiar voices who already know your business front to back.

After receiving your login credentials, we will conduct our assessment and schedule a call to go over the results and provide a budget.

Billed by Milestones or Phases – 50% charged up-front

Exinent is a full-stack Magento Specialized Development agency with over 13 years of Magento Expertise. We do not work on any other platforms to provide the utmost quality of support and Magento advice that you are looking for from your development team.

We have learned over the years that no Magento store is created equal, so… why should we expect you to invest in something that you don’t need? We are adaptive to whatever your requirements are, and we can craft our solutions to align with your objectives.

Once we complete our 48-hour assessment, we can give you a more concrete time frame estimation.

Easy complexity can take from 4-6 weeks; these have no integrations or heavy customizations.

Medium complexity – 8 to 12 weeks; minimal integrations with light customizations.

Complex sites we have found take 16 to 24 weeks; includes complex integrations and heavy customizations.

1. The code assessment gives us a clear understanding of current infrastructure and/or codebase
2. Integrations (ERP, CRM etc.), customizations
3. Process FTP server access
   1. NDA signed by both Exinent and Client
   2. The client will whitelist IP and provide access
4. Magento admin panel access (client will provide)
5. How many extensions are on the site
6. Keep, migrate, or inactive?

Exinent does not assume responsibility for the costs of any third party extensions or subscriptions.

Option one — Exinent can provide you with the budget or cost for all extensions so you can settle internally.

Option two — We can build the total cost into the proposal and agreement.

Yes; we will all sign a non-disclosure agreement.