The Challanges
- Struggling with recurring issues and reliance on manual processes
- Lack of tracking on issues and challenges in developing new website features
- Seeking a partner with Magento expertise to consult and advise on needed changes
- Needing assistance in translating business impact of changes and future enhancements
- Migrating server to ensure direct billing from hosting company and independence from previous development company
- Using a non-branded checkout lacking UI/UX consideration
Our solution
- Exinent identified the need for Magento Maintenance and Support services for Ozonics
- Moved the server to Ozonics AWS account for direct billing control
- Discovered minimal fixed code implementation on-site, leading to reliance on developers for manual processes
- Implemented changes to automate processes like AvaTax record updates and improve site functionality
- Reduced manual work on the site, allowing Ozonics team to function independently for many tasks
- Exinent analyzed the checkout process and identified several issues: unbranded checkout, lack of header, and limited payment options
- Implemented a “one-step” checkout process to streamline the checkout experience
- Integrated the website header into the checkout to maintain brand consistency
- Improved UI/UX design to enhance user experience during checkout
- Added additional payment options to provide customers with more choices and flexibility
Our Achievements
To put together, the following tasks were implemented.
Success
At the final stage of the project, Exinent analyzed the checkout process, and found that the checkout was unbranded with no header, lack of payment options, and could be significantly improved.
Exinent implemented a “one-step” checkout, brought in the website header, improved UI/UX, and added payment options to improve the overall checkout experience.
