What Information do we collect when you use our Products and Services?
We collect personal identification information from our customers who use our products and services that are not limited to their name, complete physical & official address, phone number, email address, personal information, and website address. This is used to send you information and service updates on the products and services that you have purchased with us, or have used with our specific consent. When you use our products and services or our website, it’s derived that you irrevocably agree to the terms and conditions that are mentioned in this document with your complete understanding and consent.
Usage of this information would also be to selectively inform you of our new product launches and service offerings through emails, calls, physical mail, and newsletters. You can contact us for sharing the set of information that we maintain about you by sending us an email; and can also choose to edit or erase, in part or whole of the stored information, its usage, and also choose to opt- out from the storage of your information by expressively mentioning so.
What Information do we collect when you browse our Website?
Our website software collects personal information through “Cookies” or code snippets that are automatically placed in your browser when you visit our website. The usage of “Cookies” is to track and store your browsing behavior; time spent on our site and associated online metrics, location, and other associated parameters. This is transmitted to our storage servers and is used to better your experience when you visit our site for the next time. We use prevalent industry standards to store and retrieve your information and do not expressly share it with third-parties of any nature.
When you use our website, it’s derived that you irrevocably agree to the terms and conditions that are mentioned in this document with your complete understanding and consent.
Certain third-party websites, marketing tools, and social media applications that integrate with our site with our consent can also place cookies from our website on your browser and can track your behavior and transmit the information to their storage and processing locations to enhance their online marketing efforts. We do not vouch for the accuracy, behavior, safety, security, and integrity of such third-party cookies, and indemnify ourselves from any impact and consequences of any behavior associated with such cookies or with the data they collect at any stage.
Storage and Usage of Information
We use the latest storage facilities to securely store your personal information, in accordance with prevalent data storage requirements, and make all possible effort to ensure that there is no breach of data-either accidental or intentional. The information is securely processed for due communication and is handled by secure applications that are tested for any vulnerabilities in processing data. Storage and usage of data are subject to the below clauses under “Indemnification” and “Force Majeure”.
As much as we make a complete effort to safeguard your data, we absolve and indemnify ourselves from any accidental breaches; technical errors, software viruses, malefic efforts to hack storage centers and internet transmission, and any unauthorized insider access that is against our policies and guidelines.
Our indemnification clauses are completely inclusive of all the above and also would include any breaches by any third-parties that we conduct business with. This includes Social Media sites, third-party websites, online selling platforms, Internet Service Providers (ISP’s) and all physical and electronic infrastructure providers.
All the above terms and conditions, and their necessary and extended implications would be subject to unforeseen and uncontrollable Force Majeure conditions as applicable by law, which will negate any agreement implications that we are subject to, either in part or whole-for reasons beyond our control as legally deemed so.
Redressal of Complaints
The above terms and conditions can be questioned and challenged by primarily communicating with us in a written format on the nature of the complaint, conflict, or its derived implication. We would respond to such queries within 3 weeks from the date of receipt through our official communication channels and it should be deemed as our response to your communication.
In case you are not satisfied with our response, you should mention so, and we would be helping you further on that. We would not be responsible for any damages, claims-either direct or indirect that arises in part or whole from using our products, services, and website unless determined by the above terms and conditions. Any deviation, claim, or correspondence that is not intimated to us as per the above procedure would not be binding on us at any stage. Any legal inference or course of action is only subject to the jurisdiction of the state of North Carolina.
We reserve the right to alter and modify any or all of the above- mentioned terms and conditions at any stage; without any individual communication to our customers, and the same shall be binding on all the parties of this document.